Nuova GIDUE has developed a new service concept called InterService‚ based on an internet communication platform. Each new servo driven press (Xpannd, E - Combat - Short Combat - Master , Galileo) is controlled by a PC which is connected to the Internet, to provide the following services:
an optional video camera for "live" video service diagnostics; if a mechanical or performance problem occurs, the local operator or the NG2 service point can show it to the Nuova GIDUE service operator in Italy with live comments and fast response.
Direct "live" access to the press operations (start, stop, service, diagnostics, downloads, modifications etc.) for immediate live service, operated by Nuova GIDUE technicians in Italy. Via Internet the Nuova GIDUE operator will take the temporary "ownership" of the full press commands to simulate a virtual local presence and perform all the necessary check and test controls.
The combination of the Camera Service system and the on-line press remote ownership allow for fast and deep "on site" internet diagnostics. To achieve accurate and effective maintenance and eventual problem solving.